terms & conditions

learn about our service policy

concierge

catering to your needs, we accommodate you with the simple pleasures of a boutique fitness studio; providing you with fresh towels, cycle shoes and a cool towel when you’re finished with your workout. Best of all, our concierge services will take care of all your needs while you’re in class burning off those calories. We invite you to stop by our cyber lounge for complimentary Wi-Fi and phone charge.

reservations

clients can reserve their bikes through our website via the booking tab or the mindbody fitness app. In order to guarantee yourself a spot in any class, please reserve online. You will need active class credits on your account to reserve classes in advance.

late policy

please arrive at least 15mins prior to the start of class to claim your bike. Bikes are given to waitlisted clients and walk-ins 4 mins prior to the start of class. If you are going to be late, give us a CALL 678-293-5770 l and we will hold your bike for up to 10mins after the start of class.

waitlisting

if a class is full you will be put on the waitlist. If you get into the class a notification will be sent to you via email or text to let you know you’ve been added to the class. If you can’t make it, let us know and we’ll schedule for the next class!!

cancelling

if you cannot make it to a class for any reason we ask that cancel your class at least 8 hours prior to the start of class. Due to the fact that we reserve your spot when you book a class, if you do not cancel within the 8 hour window or if you do not show up for class you will be charged a no-show/late cancellation fee of $10.00. You can cancel your class via your online account, mindbody fitness app or by calling us at 678-293-5770.

termination

we require a written 30 day notice of cancellation for all of our monthly membership packages. Abuse of our website or facilities will result in termination of your access to our cycle élan website as well as your access to all of cycle élan’s classes and all locations at any time.

minors

clients must be at least 14 years old and if attending a cycling class must be at least 4ft 11 inches tall. Minors must be accompanied by an adult. A parent/guardian must sign the waiver for the minor prior to class.

privacy policy

your privacy is critical to us. Likewise, we have built up this policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

  • before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • we will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.

  • we will just hold individual data the length of essential for the satisfaction of those reasons.

  • we will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.

  • personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.

  • we will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.

  • we will promptly provide customers with access to our policies and procedures for the administration of individual data.

we are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

please submit any questions to - customerservice@cycleelan.com

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